Privacy Policy
Last Updated: January 1, 2025
TripGenerators (the "Company") values user privacy and complies with applicable data protection laws including GDPR and CCPA. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
Article 1 (Personal Information We Collect)
We collect the following personal information to provide our Service:
1. Required Information
| Category |
Purpose |
Retention Period |
| Email Address |
Delivery of service results, customer support |
1 year after service completion |
2. Information Generated During Service Use
| Category |
Purpose |
Retention Period |
| Travel preference information (destination, schedule, party type, interests, etc.) |
Generating customized travel itineraries |
Deleted immediately after service completion |
| Access logs, IP address, browser information |
Service quality improvement, fraud prevention |
3 months |
3. Payment Information
Payments are processed through third-party payment services (such as Stripe). We do not directly store sensitive payment information such as card numbers.
Note: Travel preference information is not stored on our servers after itinerary generation. Only the generated results are sent via email.
Article 2 (Purpose of Processing Personal Information)
We process collected personal information only for the following purposes:
- Service Provision: AI-based travel itinerary generation and delivery of results
- Customer Support: Inquiry response, refund processing, service-related notifications
- Service Improvement: Service quality enhancement through anonymized statistical analysis
- Legal Compliance: Record retention as required by applicable laws
Article 3 (Disclosure to Third Parties)
We do not share your personal information with third parties except in the following cases:
- When you have given prior consent
- When required by law or legitimate requests from law enforcement
- When providing minimum necessary information to payment processors for transaction processing
Article 4 (Data Processing Partners)
We work with the following partners to provide our Service:
| Partner |
Purpose |
| Google (Gemini API) |
AI-based travel itinerary generation |
| Email Service Provider |
Delivery of service results via email |
| Lemon Squeezy |
Payment processing and order fulfillment (Merchant of Record) |
We use Lemon Squeezy for payments and order fulfillment. Lemon Squeezy is the Merchant of Record for all our orders. You can find their privacy policy at https://www.lemonsqueezy.com/privacy.
Article 5 (Your Rights)
You have the following rights regarding your personal information:
- Right to Access: You can request access to your personal information.
- Right to Rectification: You can request correction of inaccurate personal information.
- Right to Erasure: You can request deletion of your personal information.
- Right to Restrict Processing: You can request restriction of processing of your personal information.
- Right to Data Portability: You can request to receive your data in a portable format (GDPR).
- Right to Opt-Out: California residents can opt-out of the sale of personal information (CCPA).
To exercise these rights, please contact us via email. We will respond without undue delay.
Article 6 (Security Measures)
We implement the following measures to protect your personal information:
- Technical Measures: Data encryption (HTTPS/TLS), access controls, security updates
- Administrative Measures: Minimized access to personal data, regular security audits
- Physical Measures: Cloud server security using trusted infrastructure (AWS/GCP)
Article 7 (Cookies and Tracking Technologies)
We may use cookies to enhance your service experience:
- Essential Cookies: Required for service operation (language settings, session management)
- Analytics Cookies: Service usage statistics (anonymized)
You can refuse cookie storage through browser settings, but some service features may be limited.
Article 8 (International Data Transfers)
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Article 9 (Data Protection Officer)
For inquiries, complaints, or requests regarding personal information processing, please contact:
- Contact: Data Protection Officer
- Email: support@tripgenerators.ai
Article 10 (Changes to This Policy)
This Privacy Policy may be updated due to changes in laws or our services. We will notify you of any changes through our Service.
Note: This Service does not knowingly collect personal information from children under 14 (or 16 in certain jurisdictions). If you are under this age, parental or guardian consent is required.
Additional Information for California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information to third parties.
Additional Information for EU/EEA Residents (GDPR)
If you are in the EU/EEA, the legal bases for processing your personal information include:
- Contract performance (providing the requested service)
- Legitimate interests (service improvement, fraud prevention)
- Legal obligations (compliance with applicable laws)
- Consent (where specifically requested)
You have the right to lodge a complaint with your local data protection authority.